Designing For The Social Web – Passionate Use
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Apps, Marketing, Social Media

Designing For The Social Web – Passionate Use

October 14th, 2011 by Matt Haff

The Five Stages of the Usage Lifecycle

  1. Unaware
  2. Interested
  3. First-time Use
  4. Regular Use
  5. Passionate Use

Passionate Followers

What makes companies like Apple, Chick-fil-a, and Starbucks stand out from the crowd? The answer is simple, passionate followers.

Apple spends 1% on advertising?! Because they are great at producing a passionate fan base. Apple fan boys/girls are the leading factors of Apple’s success. Why are there no windows fanboys? Because it’s not an innovative product that creates a passionate following.

Sharers are great for several reasons:

  • Sharers advertise for you
  • What sharers say is more powerful than what you say
  • Sharers tell you why you’re great

There are two types of sharing, the first is implicit sharing. Implicit sharing happens when an item is shared as a byproduct of participation. On Del.icio.us, for example, your bookmarks are shared by default, so that others can see them even if your original intention was to simply save it for later. The other type is explicit sharing, which is how we usually share: on purpose.

Give them something to share!

If the goal is getting people to share stuff, then there are a few things you must consider. Allow people to share by providing them with a permanent URL, making it embeddable, making it a PDF, and making it printer-friendly. Your next step is to give them something they want to share. It really depends on the person, but in general people like to share:

  • Ideas that reinforce what we already believe
  • Ideas that surprise us
  • Ideas that help explain something we already know
  • Things we know another person will find valuable
  • Useful tools – anything that makes a tough task easier
  • Fun things like pictures & videos
  • Things that make us look good.

Last but certainly not least!

I hope that you’ve enjoyed this series, keep in mind that this applies to much more than a social web app. You can’t have successful passionate use without the other four steps. Don’t focus on “viral” focus on passionate! Besides, where do you think viral comes from?

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